"the ball is always in our court"
Earvin "Magic" Johnson and Larry Bird probably never actually uttered the words of this IRC Commandment, but they certainly expressed it in their work on the basketball court. We try to bring the same enthusiasm, the same sense of creative possibility, and the same well-rounded excellence to our work on behalf of clients.
We believe in what we do and what we can do in every situation. Action, even when failure is the end result, is better than reaction or inaction. Client satisfaction and client retention is based on what we do and there is always something we can do. How we react to what the world offers us is far more important than dwelling on past circumstances (positive or negative). It is important to maintain a positive attitude, and a feeling that no matter the situation there is always a next step that assists our client.